- Should you cancel this order after deposit is taken, a cancellation fee of 25% will apply.
- We do not accept personal cheques.
- After supply of goods, Master Sofa is not obliged to refund for incorrect choice or change of mind purchases.
- It is the customers responsibility to ensure goods will fit inside of property.
- There will be extra charges for balcony lifts or re-deliveries due to goods not fitting in stairwells/lifts etc.
- Any alterations to goods will be at the customers expense.
- Goods will be held for a maximum of 7 days and storage fees will apply thereafter.
- Delivery fee is for one delivery only. If no one is home to receive delivered goods on arranged day, a second delivery fee will be charged.
- Please pay any outstanding balance to Master Sofa prior to delivery.
- Please check all goods carefully, as later claims for damage may not be accepted.
- Signature on receipt of goods must indicate if goods received with any damage.
Warranties:
- For 12 months from purchase date (unless specified otherwise), we warrant to rectify or replace any defects in materials and workmanship on our range of lounges and lounge suites.
- This applies to framework and structure of the lounge or lounge suite.
Caring for furniture:
- Professional cleaning is strongly recommended.
- Use only recommended leather treatment for leather lounges.
- Consider the position of the lounge or lounge suite, as sunlight will result in fading.
- Do not machine or hand wash any parts.
- For timber furniture, use coasters and mats to protect against heat, quickly wipe up any liquid spills to avoid staining, with a non-abrasive cloth.
- Silicone based cleaning products are NOT recommended.
- We recommend the use of natural cleaning solutions.
Thank you for shopping at Master Sofa
Please contact us regarding any questions.